Following health and safety, quality is our next priority. Our mantra is ‘Would you have this in your own home?’ If the answer is no, the works need to be removed and redone.
Each project has a Quality Plan which is created as soon as the project is awarded. Each trade has a section, which contains all relevant information and ‘hold’ and ‘sign-off’ points. This ensures that as the work progresses it is carried out to standards that are expected, and that each trade can be signed off easily when completed.
Like health and safety, quality is the responsibility of all employees, and a ‘Don’t walk by’ attitude is expected.
We have a Construction Quality Manager, who visits site at least once a week, to compile a report of the current status of all trades. If any issues exist, a Non-Conformance will be issued, and the Sub Contractor will be expected to carry out remedials within a set time frame.
Prior to completion of a project, the Contracts Manager and the Construction Quality Manager will walk around the project with the Client or their representative. This is to ensure that all final snags are picked up at this stage, and we try to achieve our aim of ‘zero defects’
Should any issues occur following handover, the Contracts Manager remains the contact for the project. This means that problems can be resolved quickly and directly, rather than through someone who is remote from the project.